Meltdown: Why Our Systems Fail and What We Can Do about It (HB) by Chris Clearfield, András Tilcsik

Meltdown: Why Our Systems Fail and What We Can Do about It (HB) by Chris Clearfield, András TilcsikHardcover A crash on the Washington, D. C. metro system. An accidental overdose in a state of the art hospital. An overcooked holiday meal. At first glance, these disasters seem to have little in common. But surprising new research shows that all these events and the myriad failures that dominate headlines every day share similar causes. By understanding what lies behind these failures, we can design better systems, make our teams more productive, and

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like Silas

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a glossary of cultural and mythological terms

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and for whose benefit