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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer SituationsAuthor: Richard Gallagher Edition: 1 Binding: Kindle Edition Format: Kindle eBook Number Of Pages: 208 Publisher: AMACOM Release Date: 20 03 2013 Details: By providing clear techniques, behavioral science insights, case studies, situation specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication. The Customer Service Survival
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